FREQUENTLY ASKED QUESTIONS
There are two areas to sign in on the website, what do they do?
We have two aspects to the festival:
1. The Filmhub – this is for the public and is for watching films and attending talks.
2. The Industry area – this is ONLY for industry delegates and competition film-makers. This area has an industry contact database and a videotheque that has unrestricted geo restriction for filmmakers to watch films from anywhere in the world and watch all the films at their own pace.
You can sign in to both areas here: https://www.boltonfilmfestival.com/industry
I have not received a confirmation email from FilmChief. How do I access the festival online?
FilmChief automatically emails your pass confirmation to your email. If you did not receive it please check your email spam folder. If the email is not in your spam folder, then try logging in with your email address and normal password to access Bolton Film Festival online edition.
If you still are having trouble then contact us by e-mail at email@example.com
I don’t remember my password. What should I do?
If you don't remember your password you can reset it here. https://boltonfilmfestival.filmchief.com/reset-account?redirect-from=sign-in
Once you've reset your password, head back to the festival and try logging in again. If you are still having trouble accessing your account, don't hesitate to contact us at: firstname.lastname@example.org
I am registered as an industry delegate and I want to access the videotheque and database. Where do I sign in?
You sign in here: https://delegates.boltonfilmfestival.com/wp-login.php
I don’t remember my password for the industry videotheque and database. What should I do?
You can reset your password here: https://delegates.boltonfilmfestival.com/wp-login.php?action=lostpassword
If you are still having trouble accessing your account, don't hesitate to contact us at: email@example.com
Are all the films rated?
Films are not given ratings. We feel that most of the films would be rated 12 or 15 but there are “Family” films for a younger audience clearly indicated. We recommend to pay special attention to film descriptions across the festival; some films delve into challenging content — such as war, slavery or gun violence — and the description will help you make a decision based on your household.
Can I watch films outside of the UK?
No - the films are restricted to watch only in the UK based on your I.P address. The exception is if you are a film-maker in competition or a registered industry delegate.
Can I watch films at any time or are they scheduled?
The films are scheduled to begin at set times, typically four 90 minute blocks will begin each day. You then have 48 hours to watch the film from the start time. If you are a film-maker in competition or an industry delegate you can watch any of the films on demand at the industry videotheque area for the entire duration of the festival and for one month later.
Where can I find the live event schedule?
Click on the programme icon in the header and you'll find detailed daily listings for each day and each programme by clicking on the day or the programme.
Can I watch on my TV?
Yes if you have a smart TV, or a Google Chromecast or Amazon Firestick. Or alternatively you can run a HDMI cable to your TV from a laptop or computer.
Can I watch a film more than once?
Yes you can watch a film as many times as you like, but only within the 48 hour screening window.
How do I purchase an individual ticket to a program?
We don’t offer individual tickets as we feel our passes are so cheap that it’s affordable for people to attend the festival.
Online film passes are £12 for the entire twelve days, this includes all 300 films shown at the festival.
Do the films have closed captioning?
We have at least two programmes of films each day with closed captioning. These are marked with a “CC” icon.
When playing the film hover to make the video controls visible. On the bottom right the “CC” icon will turn the captions on and off.
Does my web browser affect streaming?
No you shouldn’t have any problems what ever browser you are using.
Why does the image quality of the films change sometimes?
The quality of the image depends on a few factors:
1. This is most likely your internet speed. The player will auto-adjust to your internet speed. Your internet speed may change periodically based on how many other users are on your home network, the time of day, etc.
2. The quality of the image depends on the quality of the source we receive. In most cases we endeavour to receive the best quality files from film-makers we can.
How do I adjust the volume on the web player?
1. Hover the cursor over the video you are currently watching to make the video controls visible.
2. On the bottom right the sound icon controls the volume.
3. To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.